Safari365, a distinguished travel company renowned for crafting customized African adventures, is thrilled to announce the launch of its new website alongside the introduction of its proprietary integrated reservation and Customer Relationship Management (CRM) system, built on the backbone of cloud-based software company, Salesforce. This dual unveiling represents a significant leap forward in enhancing client experiences, underscoring Safari365’s commitment to deepening connections with Africa’s awe-inspiring landscapes and cultures.
The newly redesigned website reflects Safari365’s modern brand identity, as well as a commitment to providing intuitive, informative, and inspiring travel planning resources for global adventurers. Concurrently, Safari365’s new reservation and CRM system stands as a pillar of innovation, streamlining the booking process and enhancing customer engagement, ensuring every traveler’s journey is as seamless as it is unforgettable.
Marcus Brain, Founder of Safari365, reflects on these exciting developments: “The launch of our new website and the integration of the advanced reservation system mark a transformative era for Safari365. We’re elevating the way we connect with clients and how they experience Africa.” He adds, “Through this advanced technology, we are now capable of maintaining a comprehensive 360-degree view of our guests, from their initial inquiry with Safari365 and subsequent return visits. This capability enables us to hyper-personalize every interaction across all departments, ensuring a cohesive and unified customer experience. This commitment to responsible and transformative travel experiences is underscored by eight years of development and investments exceeding R40 million.”
Highlighting the company’s pledge to superior service, the launch also heralds the creation of an exclusive concierge division, enhancing post-booking support with services including airport meet-and-greets, emergency assistance, and personalized welcome gifts. Beyond ensuring seamless travel logistics, the team also offers luxury services from fine dining reservations and flight upgrades to spa treatments and room enhancements, tailored to each client’s preferences. The division is dedicated to enriching client experiences from departure to return, emphasizing Safari365’s ethos of meticulous care and personalized attention.
In line with the company’s tradition of creating lasting memories, Safari365 introduces its signature complimentary personalized photo books, encapsulating clients’ unique travel narratives. These beautifully crafted keepsakes are part of the Safari365 experience, delivered globally to clients post-adventure, immortalizing the enchanting spirit of Africa.
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