Global travel risk management company World Travel Protection (WTP) has appointed Alerah Turner as Chief Operating Officer.
Turner has been with WTP for almost 20 years, holding various senior leadership positions across the organisation, most recently as Director of Global Provider Networks (3.5 years).
In her new role, Turner will relocate from Sydney to lead the Uxbridge Command Centre in London and will be responsible for providing strategic and operational direction to WTP’s global emergency assistance Command Centres.
Turner’s direction will focus on driving productivity and ensuring quality standards are maintained to best serve both internal stakeholders and external customers.
WTP Chief Executive Officer Adrian Leach says Turner possesses extensive leadership experience in travel risk management, as well as overseas medical management and services.
“Throughout her tenure at WTP, Alerah has consistently demonstrated an outstanding ability to drive performance and successfully implement organisational strategies,” Leach says.
“Alerah possesses a profound understanding of the assistance and travel insurance industry, in addition to regulatory environments and contractual processes.”
Turner has been instrumental in creating and implementing WTP’s GlobalCare Network of over 85,000 providers and has led the company’s transition to a global operating model, aligning its operations across Australia, North America, and the UK.
She says she looks forward to the new challenge as Chief Operating Officer of the world-leading global travel assistance provider.
“I am passionate about driving operational excellence and delivering results to ensure the safety of our travellers,” Turner says. “I’m excited to continue working with the talented team at WTP to build on their impressive track record of delivering exceptional service and value to our customers and clients.”
Prior to joining the organisation in 2004, Turner was an insurance specialist at WTP’s parent company Cover-More Travel Insurance.
The now vacant position of WTP Director of Global Provider Networks will be advertised in coming weeks.
www.worldtravelprotection.com