Emirates has once again been crowned as ‘Best Airline Worldwide’ for the ninth consecutive time
at last night’s Business Traveller Middle East awards.At a ceremony attended by key travel industry executives, the airline also swept three other
categories, including airline with the “Best Premium Economy Class”, “Best Economy Class” and
“Best Frequent Flyer Programme”.
The awards are a recognition of Emirates’ unrelenting commitment to delivering on its ‘Fly Better’
promise through multi-billion dollar investments in customer experience initiatives, products and
services in the air and on the ground during a year of rebuilding and recovery. Even when others
were cutting back, Emirates continued to introduce new offerings and enhancements, giving it
the strategic advantage to further differentiate its signature customer experience from booking to
boarding.
Just a year after its debut, Emirates’ Premium Economy has shown that it’s a cut above the rest,
and has been highly sought after by customers thanks to its 19.5 inch spacious seats, 40 inch
roomy pitch and relaxing 8 inch reclining position, rounded off by soft leather finishings, 6-way
adjustable headrests, a footrest and luxurious wood panelling inspired by the airline’s Business
Class cabin.
The airline has taken the experience full-circle and will be rolling out the complete Premium
Economy experience onboard and on the ground from 1 August with dedicated check-in at DXB,
uniquely designed amenities including soft, sustainable blankets and generously sized pillows,
complimentary amenity kits, fine glass and chinaware, curated dining and beverage choices and
thoughtful culinary touches throughout the meal service including premium wines and
chocolates. Customers can also enjoy hours of entertainment with the best IFE in the skies with
up to 5,000 channels.
The full Premium Economy Class experience will be available for sale from 1 June for travel from
1 August for Emirates customers venturing to London, Paris, Sydney, as well as Christchurch
from December.
To ensure more customers get to experience this cabin class on more routes, Emirates will begin
its retrofit programme in November to install Premium Economy on 67 A380s and 53 Boeing
777s. At the end of the programme, Emirates will have 126 aircraft fitted out with Premium
Economy cabins, as well as the airline’s newest interiors across other cabins.
Over the last year, Emirates has also rolled out a series of customer-focused initiatives including
accelerating and scaling up its digital initiatives for smoother journeys through more biometric
and contactless touchpoints in Dubai.
Emirates Skywards, the loyalty programme of Emirates and flydubai, has over 29 million
members, and continues to lead the industry with world-class offerings like providing members
with more opportunities to spend Miles on an extensive range of benefits and privileges.
Members can earn Miles with partners ranging from airlines, hotels and car rentals to financial,
leisure and lifestyle brands in addition to hospitality at sporting and cultural events, and moneycan’t-buy experiences. Over the last year, Emirates Skywards launched an online subscription platform “Skywards+” to offer its members easy access to customized rewards and privileges throughout the year and enjoy benefits such as bonus Skywards Miles, bonus Tier Miles,
discounted upgrade rewards, airport lounge access, preferential Cash + Miles rates, and much
more.
