Wharf Hotels has appointed Ben Choi as its new Group Director Rooms to lead the hospitality group’s rooms division for its 17 Niccolo and Marco Polo Hotels across China, Hong Kong and the Philippines.Reporting to Thomas Salg, Vice President Operations, Ben will oversee room operations, brand standards and guest experience strategies for the company. Ben brings with him over 30 years of industry experience including his most recent role as Group Director of Hotels & Customer Engagement with Plaza Premium Group following a 10 year career with Shangri-La International Hotel Management Limited, where he drove brand and operations standards for new and operating hotels, facilitated systems research and development to ensure operational efficiency, and
guided on brand enhancement.
“We are delighted to welcome Ben to the Wharf Hotels family. As our group’s footprint continues to increase with the opening of Niccolo Suzhou in 2020, Ben’s strong background coupled with his highly developed skills and guest engagement approach, wealth of experience, passion for hospitality in service excellence and product delivery, will drive our vision of elevating guest satisfaction,” said Mr Salg.
A Master of International Management from Macquarie University, Ben enjoys going to the cinema,
working out and hiking.
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