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Qatar Airways Launches Oryx Connect, Transforming the Retail Experience for our Trade Partners

June 18, 2021 Aviation No Comments

Qatar Airways is introducing a state-of-the-art new platform for trade partners that will enable them to build tailored travel experiences for their customers. Called Oryx Connect, it has been developed based on the New Distribution Capability (NDC) data transmission standard developed by IATA in partnership with the travel industry.

Oryx Connect will benefit travel agents through improved functionality, intuitive user experience, access to rich content and the ability to tailor travel experiences for their customers. It provides various options to consume Qatar Airways’ NDC content.

In addition to an existing intuitive and user-friendly web-based portal powered by Accelya Farelogix SPRK tool, agents can now access NDC content a range of aggregators including Aarongroup, Duffel, Travelfusion, Travvise and Verteil.  The Amadeus Travel Platform will be added in early 2022.  Discussions are underway with a range of other Global Distribution Systems and aggregators.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al-Baker, said: “Working collaboratively with trade partners is pivotal to our business success, so we are pleased to stand truly in partnership with our agents, rather than introduce artificial barriers, restrict content, add surcharges or apply complex administrative changes to the booking process.

“Oryx Connect will provide best-in-class booking and servicing capability to our agents and their customers at all levels of technological integration, and through multiple modes of connectivity, from the most familiar existing booking environments to the leading edge of flight retailing solutions.”

Travel agents will benefit from full offer and order management capabilities from booking, servicing, ticketing and payment.  This includes intuitive display of Qatar Airways’ Classic, Convenience, Comfort and Elite fares, helping them deliver the most suitable product offering to customers. They will also have access to a variety of ancillary products and service offerings, such as select Preferred Seats and add Special Service Requests. Payment options include industry-standard settlement methods, such as ARC and BSP cash and card, and IATA EasyPay. For more information please visit qatarairways.com/tradepartner.

Qatar Airways recently became the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by international air transport rating organisation, Skytrax. This follows the success of Hamad International Airport (HIA) as the first airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating. This recognition provides assurance to passengers across the world that airline health and safety standards are subject to the highest possible standards of professional, independent scrutiny and assessment.  For full details of all the measures that have been implemented onboard and in HIA, please visit qatarairways.com/safety.

The national carrier of the State of Qatar continues to rebuild its network, which currently stands at over 140 destinations. With more frequencies being added to key hubs, Qatar Airways offers unrivalled connectivity to passengers, making it easy for them to change their travel dates or destination if they need to.

A multiple award-winning airline, Qatar Airways was named ‘World’s Best Airline’ by the 2019 World Airline Awards, managed by Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’, and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience, Qsuite. The Qsuite seat layout is a 1-2-1 configuration, providing passengers with the most spacious, fully private, comfortable and socially distanced Business Class product in the sky. Qsuite is available on flights to more than 40 destinations including many routes to the United States as destinations as diverse as Johannesburg and Kuala Lumpur. It is the only airline to have been awarded the coveted ‘Skytrax Airline of the Year’ title, which is recognised as the pinnacle of excellence in the airline industry, five times.

The NDC Standard

New Distribution Capability (NDC) is a travel industry-supported transmission standard launched by IATA for the development and market adoption of a XML-based data transmission.

The NDC Standard enhances the capability of communications between airlines and travel agents and enables the travel industry to transform the way air products are retailed to corporations, leisure and business travelers. For more information visit: https://www.iata.org/en/programs/airline-distribution/ndc/.

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