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Korean Air expands “baggage loaded” and tracking notification service to Australia and New Zealand

February 6, 2021 Aviation, Headline News No Comments

Korean Air has announced it has expanded its fabulous baggage notification service to international flights departing from 15 cities to Incheon Airport including Australia and New Zealand, with the baggage notification service notifying customers through their smartphone that their checked baggage has been safely loaded on their flight.

Korean Air began the notification service from June 1, 2020 for international flights departing from Incheon Airport, and the service was expanded in July to six other routes departing from North America, such as New York, Dallas and Vancouver, to Incheon.

From January 18, the airline expanded the service to flights departing from 15 cities:

  • Four cities in Europe (Amsterdam, Frankfurt, Paris, Vienna);
  • Six cities in North America (Atlanta, Boston, Honolulu, Las Vegas, Seattle Washington, D.C.);
  • Three cities in Oceania (Auckland, Brisbane, Sydney); and
  • Dubai and Hong Kong.

Information from the baggage reconciliation system (BRS), which was independently developed by Korean Air, is matched with barcode information scanned from the check-in and loading processes, with the BRS not only ensuring that baggage is on the correct flight, but also provides baggage tracking.

Korean Air’s new mobile app “Korean Air My” sends out messages to inform passengers that their baggage has been safely loaded and passengers can check the messages on the app’s notifications or baggage tracking sections, with the push notification service is available for SKYPASS members who have enabled push notifications on “Korean Air My.”

The airline plans to expand the service within this year to all international and domestic airports where Korean Air operates and Korean Air will continue to develop its baggage services to provide standardized services even after integration with Asiana Airlines.

Korean Air, established in 1969, is one of the world’s top 20 airlines and carried more than 27 million passengers in 2019, pre-COVID. The airline serves 121 cities in 43 countries on five continents; it has a modern fleet of 159 aircraft and employs over 20,000 professional employees. Its global hub is at Incheon International Airport (ICN) and its core businesses are passenger, cargo, aerospace, and aviation maintenance and repair.

Korean Air is a founding member of the SkyTeam airline alliance – 19 member airlines working together across an extensive global network to welcome 676 million customers each year on more than 15,445 daily flights to 1,036 destinations in 170 countries (pre-COVID.)

Korean Air’s joint venture with Delta Air Lines has produced significant expediency and access to hundreds of destinations in the Americas on Delta and 80 points in Asia on Korean Air. Korean Air and Delta co-locate in Incheon’s beautiful Terminal 2, making connections between Asia and America some of the industry’s quickest.

With more than 50 years of serving the world, Korean Air’s vision is to be a respected leader in the world airline community, dedicated to providing Excellence in Flight, with its commitment to airline safety, cleanliness and comfort renowned.

A report by John Alwyn-Jones

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