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The Guam Visitors Bureau (GVB) and the Guam Hotel and Restaurant Association (GHRA) announced the winners for the 2019 Hospitality Employees aRe Outstanding (HERO) Awards at the Hilton Resort and Spa.

The goal of the annual HERO Awards ceremony is to recognize the contributions of front line employees in Guam’s top industry. Fourteen winners were selected from seven award categories – Håfa Adai Spirit, Rookie of the Year, Middle Management, Supervisory, Non-Supervisory, Life Saving and Integrity. GVB and GHRA also presented certificates and prize bags to each of the 74 nominees.

Håfa Adai Spirit
Awarded to individuals contributing significantly to the promotion, awareness and preservation of the Hafa Adai spirit through the Hafa Adai Pledge.  The Hafa Adai pledge is demonstrated through excellent hospitality services and activities promoting the Chamorro culture (e.g. music, art displays, performances, teaching, and community involvement).

Winners:
Lise Fernandez (Hyatt Regency)
Soo Yang (Dusit Thani Guam Resort)

Rookie of the Year
Awarded to new non-supervisory employees who demonstrate consistent excellent performance on the course of the job and exhibits pride in rendering services. It also includes embodying an attitude to exceed guest expectations at every opportunity.

Winners:
Charmaine Herradura (Wyndham Garden Guam)
Visitacion Pascua (Hilton Guam Resort and Spa)

Middle Management
Awarded to middle-management employees who demonstrate consistent excellent performance during the course of the job. Nominees must demonstrate productivity in his or her department and instill pride in service to those he/she manages.

Winners:
Yvon Mariz M. Red (Hotel Nikko Guam)
Mary Palacios (Hyatt Regency Guam)

Supervisory
Awarded to supervisory employees who demonstrate consistent excellent performance during the course of the job.  Nominees must demonstrate productivity in his or her department and instill pride in service to those he/she supervises.

Winners:
Eduardo Crawford (Hilton Guam Resort and Spa)
Eric Encio (Onward Beach Resort)

Non-Supervisory

Awarded to non-supervisory employees who demonstrate consistent excellent performance on the course of the job and exhibits pride in rendering services. It also includes embodying an attitude to exceed guest expectations at every opportunity.

Winners:
Channi Alia Smith (Outrigger Guam Beach Resort)
Komekha Cadag (Pacific Islands Club Guam)

Life Saving
Awarded to individuals who demonstrated quick thinking and whose actions directly protected and/or saved a life.

Winners:
Singemasa Billias (Hotel Nikko Guam)
Allison Plummer (Hilton Guam Resort and Spa)

Integrity
Awarded to individuals who demonstrated a high level of integrity in protecting property and/or initiating the return process for lost or stolen property, personal or property at place of employment.

Winners:
Aiza Bautista (Hotel Nikko Guam)
Edward Barlongo (Fiesta Resort Guam)