For 18 months now, the Corona pandemic has been demonstrating the importance of services in economy and society. No matter whether this involved configuring workspaces for employees to work from home, delivering IT services for digital schools and remote learning, or food and retail delivery services: service was always in demand, supplying services became in many cases a winning formula, saving scores of businesses from collapsing completely.
This is why a group of companies and service providers is calling for the initiation of a national – or, even better, an international – Day of Services. This “World Service Day” was first proposed by Dr. Robert Scholderer, consultant and entrepreneur, founder and CEO of Scholderer GmbH, a company specialized in IT services and outsourcing consultancy, as well as guest lecturer at Technische Universität Ilmenau (a German university focusing on engineering sciences).
“Without exception, businesses, corporations, and public institutions have to pay more attention to the idea of service”, Scholderer explains his initiative. The Corona crisis had demonstrated the crucial role played by well-organized, functioning, and effectively communicated services. If it hadn’t been for IT services, for instance, it would have been impossible to meet the skyrocketing demand for digitization. “And yet we continue to see tremendous service gaps, not only with regard to digitization”, Scholderer continues, “as a consequence of labor shortages, technical or legal obstacles, or because many businesses lack a clear understanding of available and feasible services.”
Chosen to kick off this new Day of Services is the IT congress “ITSM Horizon”, which is held September 29 and 30 and is organized by Scholderer GmbH and technically realized by its partner company 3D-ready GmbH. Businesses and experts from more than 20 countries are currently planning to participate in the fully virtual event. “This will immediately provide this issue with international significance it merits”, Scholderer says. Because services mirrored trade and commerce in that they were increasingly provided across borders. Here, Scholderer says, it was crucial to unite the different business cultures of the involved countries and regions “under this one roof of a new, shared service claim”.
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