Following the country’s self-isolation requirement, Hyatt Regency Perth has had a new kind of guest check-in since 2 April 2020. A far stretch from the guests who stay for business, a romantic getaway or family holiday, the hotel was at the ready to host guests with a mandated 14-day in-room isolation order.
In this time of heightened anxiety, Hyatt Regency Perth wanted to demonstrate care by focusing on guests’ wellbeing. Unable to provide the usual guest experience, Hyatt Regency Perth quickly put together a thoughtful and tailored experience to support their guests from a distance, which included:
- A welcome gift of a bottle of wine and complimentary minibar to help guests settle in
- Multiple Care Packages with wellness recommendations, podcast suggestions, puzzles and online activities to help occupy guests time
- Social media competitions to prompt online connection
- Daily allowance of AUD$80 to spend on In-Room Dining with new menus offering varied and healthy choices
- Cleaning supplies, personal crockery and cutlery
- Frequent communications and updates from Guest Services
- Kid Packages with activities, colouring in, pencils, fruit and juice
Over the Easter weekend, guests in isolation at the hotel were unable to celebrate with family and friends. The Hyatt Regency Perth team created a memorable Easter morning for guests, surprising them with a delivery of chocolate treats and freshly baked hot cross buns. Special thought went into preparing Easter baskets for younger guests including a handwritten Easter note, a picture of the Easter Bunny outside their guestroom, colouring in and chocolate treats.
Many memorable Easter moments were shared through a social media competition:
“Happy Easter! Thank you for your wonderful beyond-expectation service Hyatt Regency Perth. So deeply grateful for making our isolation time here such a breeze” @rio_yapari
“Easter in hotel quarantine was certainly made a little brighter by Hyatt Regency Perth dropping this bundle of joy outside our doors. We cannot thank them enough for looking after us so well during this quarantine! It’s not everyday you are treated to a 5-star hotel for 2 weeks” @miekebossie
“Big thanks to the staff here for all the little things they are doing to make quarantine better” @iambrettwilliams
“We are extremely grateful we can provide care for guests in these circumstances. I am very proud of the Hyatt Regency Perth team and their dedication to creating an unforgettable experience for our guests during this unprecedented time” said Ribhu Chatterjee, General Manager Hyatt Regency Perth.
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