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Southern Cross Travel Insurance - LogoThe powerful 7.7-magnitude earthquake that jolted Myanmar and Thailand on Friday, March 28, 2025, has devastated locals and international visitors. Amid widespread destruction, emergency teams are tirelessly working to assess damages and support those affected.

Travelers visiting or planning trips to these affected regions are advised to take urgent and necessary precautions to ensure their safety. Southern Cross Travel Insurance (SCTI), with over 40 years of industry expertise, swiftly responded to support its customers, providing essential guidance during this challenging time.

Immediate Advice for Travelers

“Safety is paramount in such crises,” a spokesperson from SCTI emphasized. “We urge all travelers in Myanmar and Thailand to stay informed, remain cautious, and immediately contact our emergency assistance team if required.”

Travelers are encouraged to regularly consult Smart Traveller, an Australian Government resource, for ongoing updates and advisories. For immediate assistance, SCTI’s dedicated emergency team is accessible 24/7 at +61 2 9191 1180 or via email at [email protected].

Travel Insurance Coverage Details

Understanding the specifics of travel insurance coverage during such crises is vital. SCTI clarified coverage implications based on policy purchase dates:

Policies Purchased Before midnight AEDT on March 29, 2025:

Travelers who acquired policies before this cut-off time can claim expenses incurred due to the earthquake. As usual, any claims will adhere strictly to individual policy documents’ terms, benefits, exclusions, and conditions.

  • Emergency Medical Assistance: Immediate medical support is covered. Travelers requiring emergency medical aid should contact SCTI immediately.
  • Extended Travel Coverage: If travelers cannot return to Australia due to disruptions caused by the earthquake, SCTI will provide policy extensions without additional costs. Travelers must contact SCTI promptly at 1800 196 484 or email [email protected] to formalize this arrangement.
  • Unexpected Additional Expenses: Costs like alternative accommodation or transportation incurred due to the disruption are claimable up to policy-selected limits. SCTI emphasizes contacting them to discuss and arrange alternative travel plans before making any new arrangements independently.

Policies Purchased After midnight AEDT on March 29, 2025:

For policies bought after this time, SCTI clarifies there is no coverage for earthquake-related claims, as the event is no longer classified as unexpected. Travelers must consider this crucial timing when making insurance arrangements.

Claim Submission Process

Travelers affected by the earthquake can swiftly and conveniently submit claims via SCTI’s intuitive online portal, My SCTI. SCTI emphasizes retaining all relevant receipts and invoices, facilitating smoother claims processing and timely reimbursements.

Dedicated Support Amid Crisis

For more than four decades, SCTI has consistently provided exceptional support to travelers experiencing disruptions worldwide. “Our priority has always been the wellbeing and safety of our customers,” SCTI’s spokesperson affirmed. “We understand the distress such events cause, and our experienced team remains available around the clock to assist travelers in navigating these unforeseen difficulties.”

Travelers are encouraged to stay calm, remain vigilant, and use SCTI’s extensive support network, especially the specialized emergency assistance available at any time of day or night.

Important Contact Information

Special Advisory Notice

Travelers are reminded that SCTI policies explicitly exclude coverage within Myanmar, emphasizing the importance of travelers fully understanding their destination-related insurance restrictions. Travelers planning to transit or visit areas impacted by the earthquake must consult their policy documents closely and seek clarification directly from SCTI if uncertain.

Final Thoughts

As the region grapples with the devastating aftermath, SCTI underscores the importance of preparedness and informed decision-making. Travelers are urged to prioritize safety, stay updated on local conditions, and fully utilize the support and resources provided by their travel insurance provider.

“We remain committed to assisting travelers through challenging times like these,” concluded SCTI’s spokesperson. “Our experience and resources are fully mobilized to provide comprehensive support and peace of mind.”

Travelers should stay connected with SCTI and the Australian Government’s Smart Traveller service for the latest updates and ongoing guidance during this critical period.

 

 

 

Written by: Michelle Warner

 

 

 

 

 

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