In an era where diversity and inclusivity are more than just buzzwords, American Express Global Business Travel (Amex GBT) has set a new benchmark. With the unveiling of a unique global accessibility solution for business travellers, Amex GBT, the world’s foremost B2B travel platform, is not just talking the talk but walking the walk. IBM, a long-time advocate for diversity and inclusiveness in the workplace, has been announced as the launch partner for this initiative.

The endeavour addresses a profound need in the travel industry. An estimated 1.3 billion people worldwide live with some form of disability, and travel for them can be fraught with challenges. Amex GBT’s solution aims to dismantle these barriers, offering support from start to finish – from onboarding and booking to managing trip disruptions and ensuring that traveller preferences are met with understanding and respect.

The significance of such a solution cannot be overstated. In a survey by Amex GBT and Harvard Business Review Analytic Services, a staggering 84% of business leaders acknowledged the irreplaceable value of in-person meetings for corporate growth. This recognition underscores the necessity of a travel solution that is accessible to all employees.

Andrew Crawley, President at Amex GBT, remarked, “Our shared vision with IBM for travel accessibility underscores our dedication to creating an open environment where everyone has the opportunity to travel with dignity and success. We are geared to ensure that the comfort of the IBM community is paramount when they book and travel. Our innovative solution ensures that travellers with disabilities, be they visible or not, are supported comprehensively.”

The solution, which rests on the three pillars of services, technology, and advocacy, is a comprehensive framework. It includes the TRSA (Travelers Requiring Specialty Assistance) desk, offering specialized travel counsellor support, and leverages technology to enhance the booking and travel management process for travellers with disabilities. Moreover, it positions Amex GBT as a champion for the needs of all travellers, advocating for broader industry change.

At IBM, the initiative is seen as a crucial step in reinforcing their DE&I commitments. Prashanth Kumar, Director of Global Travel and Expense at IBM, stated, “IBM has long championed a diverse workforce and inclusivity. Amex GBT’s support is instrumental in furthering our commitment to employees with diverse abilities, offering them enhanced support for business travel.”

The collaboration between Amex GBT and IBM is more than a service; it’s a statement. It embodies the spirit of inclusivity and represents a future where business travel is not limited by physical or invisible barriers but is an open road for all. With such advancements, Amex GBT and IBM are not just shaping the future of corporate travel; they are shaping the future of corporate culture.

Written by: Yves Thomas

====================================