One of the world’s leading digital travel companies, Booking.com has been crowned Australia’s best-rated travel reservation platform at the 2023 Finder Customer Satisfaction Awards.
The annual awards recognise the nation’s top brands across more than 160 categories, as voted by real Australians.
To determine each winner, Finder asked customers to rate the products they regularly use across a range of scoring metrics including ease of use, value for money and overall performance.
With the participation of more than 30,000 real shoppers, the awards serve as a reliable barometer of Australian consumer sentiment.
In the travel reservations category, Booking.com emerged as the firm favourite, out-scoring every other qualifying brand in the survey.
This award recognises Booking.com’s commitment to making it easier for everyone to experience the world. Booking.com connects millions of travellers with memorable experiences, a range of transport options and incredible places to stay – from homes to hotels and much more.
Booking.com customer-satisfaction ratings
At this year’s Finder Customer Satisfaction Awards, Booking.com rated exceptionally well across all scoring metrics. It received particularly high praise for the extensive range of destinations it offers as well as its user-friendly interface.
Here is a breakdown of Booking.com’s impressive performance:
- Features and Design: Booking.com’s intuitive user interface was a hit with surveyed customers. It received an average score of 4.1 out of 5 – higher than any of its competitors.
- Product range: Booking.com’s extensive network of popular tourist hubs, affordable flights and hidden gems ensured customers could always find a booking that suited them. It scored an impressive 4.2 out of 5, which was the equal-highest rating for this metric.
- Recommendation Rating: 85% of surveyed customers gave Booking.com the ultimate tick of approval, saying they would happily recommend the brand to their friends and family members.
- Overall: When asked to judge their experience overall, most customers gave Booking.com a rating of 4.1 out of 5. Again, this was the highest rating in its category, beating out Expedia, Flight Centre, Skyscanner, Webjet and more.
Booking.com’s recognition at the 2023 Finder Customer Satisfaction Awards is a testament to its easy-to-use interface and huge range of travel options. For travellers planning their next adventure, it is the #1 choice.
