Passengers and staff will soon benefit from boosted efficiencies thanks to Geneva Airport’s new Airport Operations System (AOS), enabling intelligent optimization of operational processes and improving real-time information sharing to passengers and staff airport-wide.
SITA has already, in recent weeks, delivered its self-bag drop stations to Lufthansa Group airlines and its pre-security e-gates to optimize passenger access to security. This investment in the newest passenger and operational technologies is part of a broader revamp of Geneva Airport to elevate the passenger experience while preparing the airport for future demands.
Passengers travelling from Geneva Airport can now breeze through self-service touchpoints at check-in, bag drop, and security thanks to digital passenger processing technology from SITA. Adding to these cutting-edge passenger processing systems, SITA is set to provide a new AOS designed to streamline the passenger experience further, increase operational efficiency, and modernize the airport’s operations management.
Geneva Airport’s new AOS will offer all stakeholders a unified view of the airport environment by incorporating airport operations management, intelligent resource allocation, and real-time information sharing with staff and the public.
André Schneider, CEO of Geneva Airport, said: “The investment in our terminal infrastructure is as much about the requirements for a new automated and more digitalized passenger journey today as it is about preparing for future needs.
Passengers flying long-haul can now use SITA’s Smart Path boarding gates installed in the recently opened East Wing, where they scan their mobile to board the aircraft, making the boarding pass check touchless and automated. By leveraging the latest self-service technologies and harnessing the power of data, Geneva is increasing its capacity and taking the airport experience to the next level — improving customer satisfaction, shortening queues, and reducing costs.
With our 20-year track record of supporting Geneva with intelligent technologies, we couldn’t be more excited to build on this partnership and help make the airport’s vision for a more seamless passenger journey a reality.” The airport, airlines, and ground handling teams will be empowered to better plan and make timely decisions to ensure the behind-the-scenes operation is fully synchronized with the improved passenger journey in the terminal.
This is an extension of the self-service available at check-in and is part of a new experience where passengers can board long-haul flights directly from the gate without agent interaction.
Sergio Colella, President for Europe at SITA, said: “Geneva Airport has underlined its commitment to delivering a seamless passenger journey with SITA. The new AOS supports the airport’s ambition to align passenger, baggage, and aircraft operations efficiencies.
The SITA TS6 modular kiosk won 2021 IF Design award for its slick, sustainable, and adaptive design, which can be customized to fit an airport’s or airline’s brand design and specific customer needs. This will help passengers quickly and securely pay for additional services, such as excess baggage or ski allowances, using contactless payment methods during the self-bag drop process. Once the biometric capability is activated, passengers can seamlessly complete various journey steps, such as check-in and bag drop, by scanning their faces at each touchpoint.
By summer 2023, SITA will deliver 15 Smart Path Scan and Fly Mini self-bag drop units and 30 Smart Path TS6 kiosks, including payment functionality. This self-service experience can handle skis, a first for EasyJet passengers flying from Geneva. The airport will also be the first to use SITA’s common-use payment solution with the P2PE (point-to-point encryption) certification.
The new touchpoints are helping to reduce wait times and provide more flexibility to passengers increasingly seeking digital travel solutions. It’s an exciting time for Geneva Airport, and we have a vital partner in SITA to support us on this journey.” TS6 kiosks are also biometrically enabled, allowing the airport to introduce this functionality in future.
Written by: Jill Walsh
=====================================
