Spread the love

visa card on brown wooden tableAmex GBT has continually developed industry-leading solutions to help reduce travel friction, such as:

– Travel Vitals™ – know-before-you-go tool for travel restrictions and requirements around the world

– Premier Insights™ Live Travel Dashboard – up-to-the-minute view of where business travel is returning

– Program Alerts – travel manager push messaging through the Amex GBT Mobile app

The Insights disruption management dashboard is available to all users globally.

American Express Global Business Travel (Amex GBT), the world’s leading B2B travel platform, is launching a one-of-a-kind set of disruption management solutions to minimize travel friction.

Proactive in-trip assistance

Amex GBT’s Proactive Traveler Care (PTC) can now send recommendations for alternative flights to travellers experiencing disruption. The solutions will help on-the-road travellers quickly manage flight disruptions while giving travel managers insights into the impact of disruptions on their travel programs.

More disruption management services are planned for the coming months, including post-disruption check-in surveys, additional chat channels to connect with travel counsellors and third-party value-added service offerings.

Mark McSpadden, Vice President of Product Strategy and User Experience at Amex GBT, said: “As business travellers get back on the road, companies are putting more stock into the end-to-end travel experience.

Insights on travel disruption impact

Travel managers can use the dashboard to track disruptions’ impact on travellers and improve duty of care.

PTC is the industry’s most extensive automated and globally available in-trip assistance service. Data from the flight tracking app Flightaware.com indicates that travellers are almost twice as likely to be delayed this year than last year. The service constantly monitors travellers’ trips and contacts them as soon as a trip is delayed or cancelled using a first-to-market, automated messaging system.

The Amex GBT Mobile app lets travellers share real-time trip changes with friends, partners, colleagues, and clients via their preferred channel. PTC’s proactive recommendation for alternative flights is available to select US customers and will be available globally by year-end. They want to reduce travel friction while giving employees more autonomy to plan, book and modify trips.

Travellers can now connect with traveller counsellors using WhatsApp and the Amex GBT Mobile app chat or SMS channels. This information includes the number of flights impacted, percentage of travellers engaging with PTC and the airlines most affected. While revenge travel is boosting ticket sales, capacity among the six largest US airlines is currently below 2019 levels.

When travellers respond, they can receive recommendations for alternative flights from the full range of Amex GBT airline suppliers in the customer marketplace. Live flight status sharing is available globally for all Amex GBT Mobile app users. Today, they deliver more actionable information and more convenient ways for travellers to stay connected to everything they need at every stage of their journey.” The interaction can occur at the travellers’ convenience, in their preferred channel, with quick access to options across carriers. The app generates a link to an Amex GBT web page that shows a flight’s live tracking status. In the post-pandemic era, travel has never been more volatile and complex. More ways to stay connected

A new dashboard in the Amex GBT’s cloud-based reporting tool, Insights, gathers data from disruptions identified in PTC for a given company. Viewing does not require a special app, freeing the traveller from the task of providing the most current updates to multiple contacts.

Written by: Matthew Thomas