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G-GTM-logo-1The International Organization for Standardization (ISO) awarded Global Rescue, the world’s leading provider of medical, security, evacuation and travel risk management services, ISO 9001:2015 certification.

“The ISO 9001:2015 certification demonstrates Global Rescue’s historic and ongoing ability to provide outstanding service consistently,” said Dan Richards, CEO of Global Rescue and a member of the U.S. Travel and Tourism Advisory Board at the U.S. Department of Commerce.

Global Rescue’s overall customer satisfaction is consistently over 95%, and greater than 9 out of 10 customers would recommend Global Rescue to their friends or family.

“The certification verifies Global Rescue’s commitment to quality and customer satisfaction. The ISO certification reflects adherence to requirements for organization-wide quality management systems that focus on continuous improvement, customer satisfaction and active involvement of both management and employees,” said Stephanie Diamond, Global Rescue’s vice president of Human Capital Management and a veteran international human resources expert.

ISO 9001 is a quality management system standard developed by the International Organization for Standardization, an association of governmental and non-governmental organizations from many countries. ISO 9001 certification requires an organization’s quality management system to consistently provide services that meet customer requirements through enhanced customer satisfaction facilitation by addressing risks and opportunities.

Geneva, Switzerland-based ISO is an international standard development organization comprised of representatives from the national standards organizations of member countries. ISO is an independent, non-governmental organization that develops standards to ensure the quality, safety and efficiency of products, services and systems.

Written by: Bill McIntyre