Amex updates card insurance – COVID cover explained

• If you need to amend or cancel your trip because you or your travelling companion, a close relative or a person you’re visiting for the main purpose of your trip are diagnosed with COVID-19.
• The cover is not provided for:
• Cancellation or trip changes due to border closures or travel advisory warnings related to COVID-19; or Medical expenses related to COVID-19

International Travel

• If, at the time you book, the country you’re travelling to is not subject to a Government ‘Do Not Travel’ warning and the borders are open.
• If you need to amend or cancel your trip because you or your travelling companion, a close relative or a person you’re visiting for the main purpose of your trip are diagnosed with COVID-19.
• If you need to amend or cancel your trip as a result of border closures or upgraded travel advisory warnings related to COVID-19 that occur after you made your booking.
• For medical expenses, you incur if you’re diagnosed with COVID-19 during your trip.

• The country you’re travelling to is subject to a Government ‘Do Not Travel’ warning or if borders are closed before your trip starts – even if you have an exemption to travel from the Australian government. However, if you need to amend or cancel your trip due to such a situation, the costs of cancellation and amendment are covered if the warning or border closure occurred after you booked and met the eligibility criteria.

• Claims arising from or caused by COVID-19 will not be paid if:
• You’re travelling against a treating Doctor’s advice.
• You travel after the Australian government has issued a ‘Do Not Travel’ warning or despite borders being closed, even if you have received an exemption from the Australian government to travel.
• You receive a refund, credit note or voucher for the amounts you’re claiming (for example, if an airline or hotel provide you with a credit refund)
• There is no cover for cancellation or postponement of a Special Event.