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HRS – Hospitality & Retail Systems – are delighted to announce the appointment of Iris Steinmetz to the position of Senior Director of Operations EMEA.After starting her career as a Night Auditor in a Swiss hotel, Iris used the next 25 years to work
her way through the ranks at international hotels to reach a General Manager’s position, before
taking on managerial roles at MICROS-Fidelio, Oracle Hospitality, and SnapShot.

Additionally, Iris has played important roles at HTNG (Hospitality Technology Next Generation)
and WHTT (Women in Hospitality and Travel-Tech) serving as a member of the Vendor
Advisory Council and Advisory Board.

Joanne Vaughan, founder, and CEO of HRS Hospitality & Retail Systems shared her
vision. “Our goal is to make our clients more efficient, helping them to build successful
businesses that are both profitable and sustainable. We are confident that Iris’ experience,
attitude, and detailed knowledge of the EMEA will help us in our quest to continue to improve
customer service in this region”.

Slava Ovchinnikov, HRS’ Managing Director of Global Operations, stated that the company is
delighted to have Iris leading HRS service delivery teams in this region, developing our
business and infrastructure, as well as maintaining and expanding our product and service
portfolio. The EMEA region is an important growth area for HRS and a great opportunity for
us to demonstrate our customer-focused approach.

Iris shared Joanne and Slava’s enthusiasm, “I am excited to join HRS, a company I have worked
with closely for many years, the dedication to their customers is something that I have always
admired. I look forward to playing an important part by applying my experience and skills to
help grow HRS operations in the EMEA region”.