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Melco Resorts & Entertainment announces Morpheus, Nuwa, and Studio City Hotel have been honored at the Macao Smart Hotel Award for its use of innovative technology in hospitality by the Macao Post and Telecommunications Bureau (CTT). Supporting the Macao SAR Government’s initiatives to further strengthen Macau as a world center of tourism and leisure, the award recognizes hotels that successfully enhance business efficiency and the customer experience through advanced technological solutions. The award ceremony was held at the Macau Tower Convention & Entertainment Centre on November 7 and attended by Ms. Lau Wai Meng, Director of Macao Post and Telecommunications Bureau and Ms. Maria Helena de Senna Fernandes, Director of Macao Government Tourism Office, among other representatives from the hotel industry.

Nuwa and Studio City were honored with the Smart Hotel Award, being recognized for excellence through their comprehensive communications network and services, customers’ experience of smart technologies, and application of creative technologies, among other areas. Notably, City of Dreams’ ultra-luxury hotel Morpheus was honored with the Elite Smart Hotel Award and recognized for its integrative use of technology throughout its operations; including high-speed lifts offering visitors spectacular panoramic views of Morpheus’ interiors and architecture, and its accessibility options between different venues. As a recipient of the Elite Smart Hotel Award, Melco was invited to share its experience of successful technology implementation at Morpheus to help enhance the customer experience with award ceremony attendees.

 Ms. Lau Wai Meng, Director of Macao Post and Telecommunications Bureau, said, “Supporting the Government’s goals to position and develop Macau into a smart city and a world center of tourism and leisure, CTT is pleased to continually develop and enhance telecommunications networks in Macau to provide optimum support for business operations, as well as to enable visitors and tourists to experience personalized and efficient hospitality services through smart and innovative technologies.”

 Mr. David Sisk, Chief Operating Officer, Macau Resorts of Melco and Property President of City of Dreams, Macau, said, “We are thrilled to see our hotel properties at Melco Resorts being recognized by the Macao Post and Telecommunications Bureau for innovation and technology. Melco constantly strives to create the most unique journeys in hospitality by integrating breakthrough ideas and innovative offerings to transform the guest experience. Furthermore, it is our core principle to improve efficiency and service excellence through pioneering technology as we continue to upgrade our beyond gaming experiences for guests.”